international shipping
International orders and shipping
When shipping products overseas, we use the "Buyee" service, so please use this.
"Buyee" is a service that allows you to purchase items on your behalf using a cart for overseas orders that will be displayed when you access our store from overseas.
By connecting to this service, you can enjoy multilingual customer support, overseas payment methods, and delivery to various countries and regions. For information on how to use the service and service fees, please contact Buyee directly.
Note
If you are a resident/staying overseas and would like your order shipped overseas, please purchase it through the "Buyee" cart. If you place an order through our "store" cart, your order may be canceled.
*If you are arranging your own import agency, you do not need to use Buyee. Please purchase using our cart.
Please be sure to checkthe "User Guide" before using Buyee. If you have any questions about how to use the service or service fees, please contact Buyee. Contact details are here .
When purchasing through the "Buyee" cart, you can use Paypal, VISA, MasterCard, JCB, Alipay, and UnionPay credit cards. For more information, please contact "Buyee".
・When purchasing using the "Buyee" cart, in addition to the product price and domestic shipping fee incurred by our store, you will also need to pay a proxy purchasing fee of 300 yen (per order) to Buyee and international shipping fees.
・Purchased items may be subject to customs duties in accordance with the laws of the destination country. Customers are responsible for customs clearance procedures, including payment of customs duties. For more information, please contact Buyee, your local customs office, or the shipping company.
*Shipping may not be possible depending on the country or region.
- About product returns and exchanges
If you purchase an item through the "Buyee" cart, you will not be able to return or exchange the item under any circumstances. Please contact "Buyee" for details.
- Adding or cancelling your order
If you have purchased using the "Buyee" cart, you can cancel your order by clicking on "Cancel Order" only if the relevant order information on your "Buyee" My Page shows a "Order Accepted" status and "Cancel Order" is displayed. However, if you use this cancellation function, the order itself will be canceled.
Please note that if multiple items are ordered as one, it is not possible to cancel only specific items. Also, if Buyee has already begun the purchasing process for your order, or if the status of your order information is [Order Accepted] or [Purchased] or later, cancellation is not possible. Please be aware of this in advance. For more information, please contact "Buyee".