international shipping
International orders and shipping
Our store uses the "Buyee" service when shipping products overseas, so please use this.
"Buyee" is a service that allows you to purchase items on your behalf using a cart for overseas orders that will be displayed when you access our store from overseas.
By connecting to this service, you can enjoy multilingual customer support, overseas payment methods, and delivery to each country and region. Please contact "Buyee" directly for information on how to use the service and service fees.
Note
If you are residing/staying overseas and would like your order shipped overseas, please purchase it through the "Buyee" cart. If you place an order through our cart, your order may be cancelled.
*If you are arranging your own import agency, you do not need to use Buyee. Please purchase through our shopping cart.
Please be sure to check the "User Guide" before using Buyee. If you have any questions about how to use the service or service fees, please contact Buyee. Contact details are here.
When purchasing through the "Buyee" cart, you can use Paypal, VISA, MasterCard, JCB, Alipay, and UnionPay credit cards. For more information, please contact "Buyee".
・When purchasing through the "Buyee" cart, in addition to the product price and domestic shipping fee incurred by our store, you will also be required to pay Buyee's proxy purchasing fee of 300 yen (per order) and international shipping fee.
・Depending on the laws of the destination country, customs duties may be imposed on purchased items. Please pay customs duties and handle customs clearance procedures yourself. For details, please contact "Buyee", the local customs office, or the shipping company.
*Shipping may not be possible depending on the country or region.
- About product returns and exchanges
If you purchase an item through the "Buyee" cart, you will not be able to return or exchange the item under any circumstances. Please contact "Buyee" for details.
- Adding or cancelling your order
If you have purchased using the "Buyee" cart, you can cancel your order by clicking on "Cancel Order" only if the relevant order information on your "Buyee" My Page shows a "Order Accepted" status and "Cancel Order" is displayed. However, if you use this cancellation function, the order itself will be canceled.
Please note that if multiple items are ordered as one, it is not possible to cancel only specific items. Also, if Buyee has already begun the purchasing process for your order, or if the status of your order information is [Order Accepted] or [Purchased] or later, cancellation is not possible. Please be aware of this in advance. For more information, please contact "Buyee".